Subscription Account Management

You can log in to your customer account to view and manage your subscription orders. You can resume, skip, and cancel your subscriptions, and manage your payment methods and shipping address.

Customer account access

Customers can access your accounts in the following ways:

• Log in to your customer account from our store's navigation. This option works only if you've activated a new customer account.
• Click Manage your subscription from your store's automated subscription email notifications.
• You can login from the top of any page selecting the person icon.

You will enter your email address and a six-digit verification code that's sent to your email address. After you enters the code, they can access your account. A password isn't required to log in.

View subscriptions

Customers must log in to your customer account to view your subscriptions. When a customer is logged in to their account, you can view and manage their subscriptions from the Subscriptions tab.

From the Subscriptions tab, customers can also use the Manage subscription drop-down menu for quick actions, such as viewing subscription details, skipping their next order, or pausing or resuming their subscription.

View past orders

Steps:

1. You will need to login to your customer account and then clicks Subscriptions.
2. Click the subscription with past orders that you want to view.
3. Under Past orders, the Click View.

Edit payment information

Steps:

1. Log in to your customer account, and then clicks Subscriptions.
2. Click the subscription with the payment information you want to edit.
3. Under Overview, click the pencil icon next to Payment.
4. In the Replace payment method dialog, select a payment method.
5. Optional: If you want to add a new payment method, then you can click Edit. Under Payment methods, then click Add to add a new credit card, debit card, or digital wallet.
6. Click Save.

Edit shipping address

Steps:

1. Log in to your customer account, and then click Subscriptions.
2. Click the subscription with the shipping address that you want to edit.
3. Under Overview, Click the pencil icon next to Shipping address.
4. In the Edit shipping address dialog, you can make changes to the shipping address.
5. Click Save.

Skip upcoming order

Steps:

1. Log in to your customer account, and then click Subscriptions
2. Click the subscription that they want to skip.
3. Under Upcoming order, Click Skip.
4. In the Skip next order dialog, Click Skip to confirm.
5. Optional: you can click Skip again to skip additional upcoming orders.
6. You can click X to return to your account. A Next order skipped banner displays to confirm their next order has been skipped.

Pause subscription

Subscriptions are paused effective immediately and you won't receive any further charges or upcoming orders. You can resume their subscriptions at any time.

Steps:

1. Log in to your customer account, and then click Subscriptions.
2. Click the subscription that they want to pause.
3. Under Overview, Click Pause subscription.
4. Click Pause subscription to confirm. A Subscription paused banner displays to confirm your subscription is paused.

Resume subscription

Steps:

1. Log in to your customer account, and then click Subscriptions.
2. Click the subscription that they want to resume.
3. Under Overview, Click Resume subscription.
4. In the Resume subscription dialog, click Continue. A Subscription resumed banner displays to confirm your subscription is resumed.

Cancel subscription

If customers cancel their subscription, then billing and delivery ends immediately. Canceling a subscription cannot be undone. If customers want to temporarily stop receiving orders, then they can pause their subscription.

Steps:

1. Log in to your customer account, and then click Subscriptions.
2. Click the subscription that you want to cancel.
3. Under Overview, Click Cancel subscription.
4. In the Cancel subscription dialog, Click Cancel subscription to confirm. A Subscription canceled banner displays to confirm your subscription is canceled.